Delivery & Returns

Thank you for shopping with Arella Beauty. Our business (working) days are between 9AM - 5PM on Monday-Friday; UK Holidays, Saturday and Sundays are not included in the estimated delivery dates.

Delivery Details

Delivery charges for your order will be calculated and displayed at checkout.

Delivery Method	Estimated Delivery Time	Cost
(UK) Royal Mail Tracked 24	24 Hours	FREE
(UK) Royal Mail 48	1-2 Business Days	FREE
(UK) DPD Next Day	24 Hours	FREE
(Ireland) Royal Mail	2 - 7 Business Days	£9
(France) Royal Mail	2 - 11 Business Days	£10
(Germany) Royal Mail	2 - 11 Business Days	£10
Other	- Please contact for information -	--

All orders come with FREE UK Delivery. All first-time orders over £20 are shipped by Royal Mail using a 24-hour tracked service or DPD for larger orders. Royal Mail promises a 95% likelihood of next-day delivery but on occasion, it can take up to 5 working days. For orders under £20, these are shipped by Royal Mail using a 48-hour service or DPD Next Day service if selected by the customer.

For subscription orders, after the initial delivery, these are shipped by Royal Mail using a 48-hour service.

Any orders received on Friday after 4pm will be dispatched the following Monday morning. Any orders due for delivery on a bank holiday will be delivered on the next working day following the bank holiday. If an order is placed on a bank holiday, it will not be processed until the next working day, and the delivery timings for the next working day will apply.

International Orders:

International orders may occur additional delivery charges depending on location. If your country is not listed, please get in touch to enquire about our delivery options.

Delivery Confirmation & Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

All of our Arella Beauty products include 20% VAT for shipments within the UK. Arella Beauty is not responsible for any customs and taxes applied to your order for international shipments - all fees imposed during or after international shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged Items:

Arella Beauty is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

Returns & Refund Policy

Due to the nature of Arella Beauty products (comestible) 'All Sales Are Final’. Once your purchase has been processed and dispatched they may no longer be eligible for cancellation or return.

All subscriptions have a minimum of two orders. Once your second order has been processed, you can amend or cancel your subscription at any time.

You can do this from your account at www.arella-beauty.co.uk/account, before midnight the day before your next charge date. Alternatively, email us at info@arella-beauty.co.uk or message us on social media before 11am the day before your next charge date, and we’ll do it for you. Requests received after this time may not be processed before your next order is charged and dispatched. Orders are packed from 8am on the charge date.

Once payment has been taken and your order has been dispatched, it can no longer be cancelled or returned.

These conditions do not affect your statutory rights.

Exchanges (if applicable):

We only replace items if they are defective and un-opened. If you need to exchange it for the same item, send us an email at info@arella-beauty.co.uk.

Returns Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.