Refund policy

Due to the nature of Arella products (comestible) 'All Sales Are Final’. Once your purchase has been processed and dispatched they are no longer eligible for return.

If subscribed to any of our subscriptions services, we automatically send out email reminders 3 (three) days before each upcoming order is processed and payment is taken. You can cancel your subscription from your account on our site. Alternatively, you can cancel by emailing us at info@arella-beauty.co.uk or messaging us on social media and we will do it for you. Your subscription will terminate on the day that you cancel providing you cancel by 7am GMT (Greenwich Mean Time).  Any cancellation request submitted after 7am GMT will not be effective until the following day.

Please note that once payment has been processed and the product is dispatched, you no longer have the right to cancel your purchase.

Every effort will be made to cancel your subscription on the same day you cancel your subscription with us, however, if you make your cancellation after 7am, your order may have already been processed and left our warehouse and therefore you will have to pay for the product and order dispatched. You no longer have the right to cancel your purchase

These conditions do not affect your statutory rights.

Exchanges (if applicable):

We only replace items if they are defective and un-opened. If you need to exchange it for the same item, send us an email at info@arella-beauty.co.uk.

Returns Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.